I am trying to return their product....it sucks and I can not wear it. I was to return it by 10/10/2019.
I suffered a mild heart attack which put me out of commission for a bit. I call Luminess to explain the circumstances...the girl was rude! She indicated she could not extend ...I asked to speak with a Supervisor; she said "He is busy and will tell you the same thing!" I told her it is my consumer right to talk to a Supervisor....she put me on hold for a while...came back and said "we will extend time to 10/23/2019 this time only....you will not get another extension. I told her thank you and she gave me the return number.
We hung up. Today, I just happen to check my bank account, Luminess is trying to take a payment with is 3x what was owed from my checking account.
This was unauthorized and I have contacted my bank. If this is only way Luminess Air can make a sale: by hiring out of country operator, fraudulent actions and totally rude people....they need to shut their doors!
Product or Service Mentioned: Luminess Air Makeup.
Reason of review: Poor customer service.
Preferred solution: I don't want REFUND....I want to return this product and never do business with this company again..
Luminess Air Cons: Coverage, Coverage fruadulent return policy.