I also recently purchased a 30 day trial kit at $19.95 which advertises the word "Money Back Guaranteed." When I received the product, I've realized there are three more following payments. So I quickly called their customer service and tried to get the returning instruction and requested for the full money back.
Instead, they forced me to try the product even though I told them that I do not want to try the product but return them. The same back and force conversation continued to the point that I had to yell at them "Don't use the word 'TRY' ever again!" And they still told me to "try" it. I think they just don't want to pay the money back full amount. Once you use the product, they don't have to pay back.
Anyway, the conversation didn't go anywhere. So I ended up hang up and placed the complaints via BBB (Better Business Bureau) and see what would happen. This is a total scam!
I cannot believe I've fallen on to this. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
Product or Service Mentioned: Luminess Air Foundation.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $28.
Preferred solution: Full refund.
Luminess Air Cons: Unproffessionalism, Poor customer service with returns, Want a return label to ship back, Product does not work as advertised and bait and switch tactics.