Reston, Virginia
With Company response Not resolved
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Update by user Jun 15, 2015

I ordered on April 2015, expected to be charged for the amount of $34.91, they sent an email about shipment being shipped, no invoice email at all. I received the product and a charge of $34.91 on my credit card.

Then on May 2015, I got a charge of $72.94, but I overlooked it. Until June 2015, I got another charge of $45, I called and they explained $45 is my monthly payment for supply. I will be charged a total of 5 payments of $72.94 (which I was charged once on May for the tool that was sent in April, besides the $34.91 original charge). I disagreed with that, since it was my understanding that if I keep the product, I should only been charged $34.91.

That was it. There was no mention anywhere that I will be charged 5 payments of $72.94 for that piece. I cancelled the "membership" so I won't have to pay monthly $45 and all 5 payments, but I still have to pay 3 payments of $72.94, instead of 6 payments. THAT'S THE BEST THEY COULD DO.

The very sneaky thing they do next is to send me an invoice, which SHOULD be sent in April, showing the whole story they just told me, so that they could say they did things on black and white - 2 MONTHS LATER.

Here is the invoice:

======================================

YOUR SELECTED PRODUCTS

SKU Product Name Price SHP Qty SubTotal PC-100 PRO System Black $ 19.95 $0.00 1 $ 19.95 FREE-PROUPGR Complimentary Upgrade to Pro System $ 0.00 $0.00 1 $ 0.00 LM-RUSH RUSH Shipping $ 0.00 $0.00 1 $ 0.00 SKUF4S-55-W SUPER-SIZED FOUNDATION KIT - 4 X .55 Ultra Warm with .25 Blush,Moisturizer & Glow $ 10.00 $0.00 1 $ 10.00 AEK-002 Airbrush Essential Kit – Medium (X-Out Medium, Eraser & Porcelain) $ 0.00 $0.00 1 $ 0.00 Subtotal: $29.95 Taxes + Fees: $4.96 Total: $34.91 Customer Service may be reached M-F 8:30AM-5:30PM Central Standard Time by dialing toll-free: 1-888-793-7474. You will see a charge of $34.91 on your credit card today, and then after thirty days there will be 5 monthly payments of $72.94 for the cosmetics system, each charged to customer provided credit card(s). A fully refundable security deposit equivalent to one payment will be assessed at the time of shipment and may be applie towards full balance at any time.

See terms and conditions for more information regarding this transaction. Statement of Account for the Period from 04/17/2015 To 6/12/2015 Date Transactions Debit Credit Net Amount 04/17/2015 InvoiceNo xxxxxx/Trans Id xxxxxxxxxxxxxxxxx $34.91 05/19/2015 InvoiceNo xxxxxx/Trans Id xxxxxxxxxxxxxxxxx $72.94 Total $107.85 $0.00 $107.85 Order Total Total $34.91 Installments Total $364.70 Grand Total $399.61 Charges Total Charge $107.85 Refunds Total Refund $0.00 Discounts Total Discount $0.00 Due Net Due $291.76

Original review posted by user Jun 12, 2015

I ordered the advertised kit in April for the price of $34.91 total for my daughter. She never opened it.

Now I just checked, 5 paymts of $72.94, plus being charged monthly for $34.91. They said I can't return the unopened original box for a full refund. They can only reduce 5 pmts to 3 pmts of $72.94 and stop my monthly charge of $34.91. This is a sneaky way doing business.

They don't explain clearly upfront of anything like that. I hope there is a Class Action on them. I read an exact situation like this here.

How many more of us being tricked into this type of business? They have our credit card and keep charging it without letting us know.

Reason of review: Pricing issue.

Monetary Loss: $264.

Preferred solution: Full refund.

Luminess Air Cons: Unethical, Hidden cost not being told upfront.

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LuminessAir
Luminess Air Response
#995876

Hi Ms. Pham,

I definitely apologize that you feel this way.

Here at Luminess Air, we do believe in full disclosure and advertise a 30 day in home trial, to simple give the system a try on our infomercial. Depending on the system you do decide to try is where the cost will come in.We have no problem customizing and/or rescheduling our customers payments, if need be to better fit their budgets and lifestyle so their able to still be beautiful. Luminess also makes sure at each Point Of Sale, all customers must check Terms and Conditions, stating they have read and understand the 30 day trial, cost of system, makeup club,shipping time frame etc. We also provide an invoice before checking out that again has the trial, monthly payments and makeup club(no obligation) for your Airbrush System.

Luminess Air is an A+ accredited business with the Better Business Bureau and take pride in providing excellent Customer Service to our valued customers.

We are always here to answer any questions or concerns, if you would like to contact us at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST or you may personally email me Ashley@luminessair.com. I deeply apologize for the misunderstanding and look forward to assisting you with this matter.

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