I ordered the product, paid an extra ten dollars for an upgrade. Started reading all the bad reviews and decided to send it back unopened.
Contacted them today and wanted to know where my refund was. Their sorry excuse was they charged for shipping and closed my account so they kept my $35.00. DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE THIEVES!
I told customer service that I would spread the word about how terrible this company was and her reply was "have a great day".
So I am starting here, will post on Facebook and anywhere else I can think of. I will only order from reputable companies from now on.
Product or Service Mentioned: Luminess Air Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $35.
Preferred solution: Full refund.
Luminess Air Cons: Poor customer service with returns.