Chat session started at 14:14:51
Please be patient while you are being connected with an operator ...
You are now chatting with Dawn
Dawn:Hello! thank you for contacting Luminess Air. My name is Dawn, how may I help You today?
Me:I recently purchased the starter kit
Me:I know I have 5 monthly installments of 59.95 with processing fee
Me:If I were to pay in full, would I still have to pay all 5 processing fees?
Me:You will have to call Customer Service at 1-888-793-7474 for the options available for paying in full. I apologize for any inconvenience.
Me:Yesterday I tried calling
Me:I was placed on hold for a long time
Me:I started at caller #23 and it went down to #3 with 5 more minutes to wait
Me:then it reset and said I was back at caller 17
Me:I don't really want to sit on the phone
Me:and waste my cell phone minutes
Me:I hit option 0 so that you guys would call me back
Me:but you guys called when I was at work and I'm not able to get to the phone
Me:it's too difficult to reach you guys via phone
They did not respond. I'm waiting on the phone right now. They need to be more accessible.
Reason of review: Poor customer service.