Ashburn, Virginia
Not resolved

Chat session started at 14:14:51

Please be patient while you are being connected with an operator ...


You are now chatting with Dawn

Dawn:Hello! thank you for contacting Luminess Air. My name is Dawn, how may I help You today?

Me:I recently purchased the starter kit

Me:I know I have 5 monthly installments of 59.95 with processing fee

Me:If I were to pay in full, would I still have to pay all 5 processing fees?

Me:You will have to call Customer Service at 1-888-793-7474 for the options available for paying in full. I apologize for any inconvenience.

Me:Yesterday I tried calling

Me:I was placed on hold for a long time

Me:I started at caller #23 and it went down to #3 with 5 more minutes to wait

Me:then it reset and said I was back at caller 17

Me:I don't really want to sit on the phone

Me:and waste my cell phone minutes

Me:I hit option 0 so that you guys would call me back

Me:but you guys called when I was at work and I'm not able to get to the phone

Me:it's too difficult to reach you guys via phone


They did not respond. I'm waiting on the phone right now. They need to be more accessible.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Luminess Air Reviews

  1. 564 reviews
  2. 156 reviews
  3. 49 reviews
  4. 29 reviews
  5. 29 reviews
Luminess Air reviews