Oklahoma City, Oklahoma
With Company response Not resolved
2.3
Details
1 comment

I RECENTLYORDERED A REPLACEMENT COMPRESSOR AND STYLUS BUT ASSUMED ANYTHING THAT NEEDS POWER TO RUN WOULD COME WITH THE ADAPTOR TO MAKE IT RUN!!! SILLY ME FOR THINKING SUCH A *** CONCEPT.

SO BE WARNED IF YOU ORDER THE COMPRESSOR SEPARATELY YOU HAVE TO ORDER THE ADAPTOR SEPARATELY TOO!! I'M SURE THERES SOME TINY FINE PRINT THAT TOLD ME THAT BUT ALAS I'M A WRETCHED CREATURE. SO NEXT TIME YOU BUY ANYTHING THAT RUNS ON ELECTRICITY, DON'S ASSUME IT COMES WITH A PLUG!!!

THANK GOD MY TV, REFRIGERATOR , STOVE, WASHER DID!! AND MY CAR EVEN CAME WITH AN ENGINE WITHOUT ME HAVING TO ASK FOR ONE!

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

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LuminessAir
Luminess Air Response
#1101674

Hi There,

We do apologize for any misunderstanding there may have been. As all situations are different, Luminess Air provides all parts of the system online for sale.

Usually customers are only needing one part for example, if you break your stylus, want a new look for a compressor, or your a/c adapter has a shortage, these parts may simply be purchased online at your convenience.

Again, we do apologize for the assumption of both parts being automatically together after your first system is received. Unfortunately, after the complete system is purchased and the 1 year warranty is over, all pieces are purchased separately online at www.luminessair.com.

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