Not resolved

Keeping the replacement because I have no choice. My granddaughter has to use it for a wedding.

We did have to pay an extra $10.00 to get it in 2 days which took more than 2 days. Thank you... But I am not happy about what your customer service told me. It was your fault that you sent the wrong compressor.

If I had not called you, you would not have known. Very rude to tell me that you will put me in collections when I paid for the product! This could be could be considered a threatening statement.

I will however forget this if I get an apology and you speak with your people that handle these matters.

It was very rude and uncalled for to say the least!

Pamela Derouen

Product or Service Mentioned: Luminess Air Customer Care.

Reason of review: Poor customer service.

Preferred solution: I m sending the defective compressor back & keeping the one that I paid the $10.00 extra to get sent to me..

Luminess Air Pros: First time i called to report, Was handled satisfactorily.

Luminess Air Cons: Delivery, Unethical, Customer service, Second time i called to report the product.

  • train employees better
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