It is impossible to get hold of these people. Some numbers I searched for on line are no longer in service, sometimes the predicted waiting time is 30 minutes or longer, they send (and charge me for) products I did not request IN THE WRONG SHADE.
So far I have received foundation in shades 1, 2, 3 and 4. I have also received Auburn (which clashes with my coloring) and Dark Brown which leaked all over the other items I was shipped. I have been trying to send back unwanted product and to cancel my account for five weeks (an average of 20 minutes at each of the three phone numbers I have found, calling at least 3 times per week ).
The product has a huge learning curve and I find myself returning to the makeup I previously used which is Bare Minerals. As of yesterday I purchased all new Bare Minerals (who have expanded their product line) and am more determined than ever to cancel my account with Luminess .
Product or Service Mentioned: Luminess Air Subscription.
Reason of review: Poor customer service.
Preferred solution: Just cancel my account.