Phoenix, Arizona
Not resolved
11 comments

I orderered Luminess air with a supposed 30day free trial, immediately my check acct was charged $29.99, before the product even arrived my acct was charged an additional $49.99, when I called the Co to find out why I was told the 29.99 was a (rental fee) non refundable and the additiional charge was because I chose the payment plan. So even though they charged my acct immeiately I have to wait the time it takes for UPS to deliver this item back but an additional 10 days to get back my $49.99 also on the packing slip it states there will be a 25% re-stocking fee which I challenged and was told that would not be charged THIS IS DEFINATELY A CO. THAT DESERVES THE TITLE BUYER BEWARE

Product or Service Mentioned: Luminess Air Free Trial.

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Anonymous
#554205

People should really read the Terms and Conditions area on the webpage. All of this - the $29.99, the $49.99, etc., etc - is right there. But you have to READ it. And I hate to tell ya but - it also explains that it takes 8-10 weeks to get your money back, not 10 days.

I went to the LuminessAir webpage and started placing an order. I had a bad feeling about it while doing it. I read the Terms and Conditions and FORGET IT. That was the end of that! Then I found this page and felt better about not going through with the order.

I'm sorry for all of those people that felt that they were tricked. I don't know what happens if you place an order via telephone but the webpage does give you all of this other information about pricing, returns, and refunds. I agree that the company isn't very upfront about it - but this is how they get away with it. They aren't actually doing anything illegal. Unethical? YES!! But not illegal. Can't call the BBB if it's all spelled out for you but you decided not to "read the fine print".

Anonymous
#546105

call the BBB!

Anonymous
#546103

Don't get ripped off...call the BBB...

Anonymous
#546102

Call the BBB....

Anonymous
#546101

LET THE BBB KNOW WHAT'S HAPPENING.....

Anonymous
#546100

LET THE BBB KNOW OF THIS......

Anonymous
#546099

Contact the BBB.....

Anonymous
#546098

make the BBB aware....

Anonymous
#546097

CONTACT the BBB....

Anonymous
#546095

Please contact the BBB....

Anonymous
#546094

Please contact the BBB....

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