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My senior citizen mother sent a money order for $140 dollars to purchase this as a birthday gift. She unfortunately lost receipt.

This was after customer service representative confirmed order was paid for in full and just needed to be shipped and would receive in 7-10 days. Home Address and phone number were both confirmed with rep.Its been 3 weeks since last spoke to rep..I don't know what else to do or even if i can do anything else..Western Union can't confirm money order cashed status due to no receipt number...very disappointed with the whole situation...

Product or Service Mentioned: Luminess Air Shipping Service.

Reason of review: Order processing issue.

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I order something from them every 3-4 months, sometimes it takes 2-3 days, but I've had an order take up to 3-4 weeks. They do say on the recording when you call in, "Your order can take up to 6-7 weeks based on what their volume of sales are" What you can do is go to their website, on their home page scroll to the bottom, you can do live chat or there is several options billing, customer service, BUT first try the box that says other inquiries, it will give you an option "Track" if you click on that all you need is her phone # and zip code.

You ca find out EXACTLY were it is.

They ship with FED EX so you can try them as well once you get a tracking #.

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