Hialeah, Florida
With Company response Not resolved
1.8
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5 comments

I ordered from luminous and 2 weeks after they withdrew from my bank still no products. I called the rude rep and she said it would take about another week or two.

I cancelled my order that took another week.

What a shame because I really want the product. Shame on them.

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Anonymous
#945264

I ordered the dinair airbrush off amazon for 99 two days ago and got it today. No secret charges.

I was gonna get luminess until I saw how much it really was.

Plus din airs makeup is cheaper and the machine isn't just one speed.

Anonymous
#915507

Buy it from HSN on easy pay.they won't cheat you.

LuminessAir
Luminess Air Response
#901666

Hi There,

I want to apologize for any misunderstanding or inconvenience this may have caused you. Unfortunately,we did explain the time frame for regular ground shipping as your order was placed for 5 business days when we were contacted.

We even refunded the processing fee to process the order for you and offered to upgrade your shipping but you wanted your order cancelled. I am sorry that we could not resolve this issue for you.

Anonymous
#901254

I haven't received my order either. Its been over a week and I'm about to cancel.

LuminessAir
Luminess Air Response
#901667
@katkel

Hi There,

Please contact us at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST so that we may check on your order status for you.

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