*Luminess Air Cutomer Service* I placed an order for Luminess air on Wed. 4/12/17 @ 5:08a, after thinking about it and the cost I then decided I did not want it & I called the customer service ph # 1-888-793-7474 back the same day Wed 4/12 @ 11:10a, the automated recording stated 'Orders placed for the LuminessAir Unit with free shipping would take up to 2-3 weeks to ship because of the high demand we apologize for any inconvenience this may cause' and the representative who answered, I didn't get her name, asked for my ph# to pull up my account I told her 'I wanted to cancel my order immediately' she said 'my order couldnt be cancelled since it takes 24-48 hrs for the order to generate since I ordered over the phone & not online' the representative told me the earliest I should call back is Thurs 4/13 after 2p to see if the order had generated.
Thurs 4/13 @ 5;15p I called cust. Serv. again spoke to rep. named Britney @ 5:15p I told her to cancel my order and she stated 'it has been cancelled' I asked for a confirmation to be sent to my email of my cancellation so I have proof in writing plus I was driving & was unable to write any confirmation #'s down altho she never offered me one during the call which I thought was odd but Britney confirmed my email & stated ' a confirmation of the order cancellation would be emailed.
Fast forward to today Sat 4/15 and I still have not received the cancellation confirmation email of my order so once again I tried calling the cust. Serv.
Ph # 1-888-793-7474 the same number I had previously called two other times and they are of course closed and to top it off 2 hrs after my unsuccessful call today I get a text from (832)-925-4509 stating 'Jena here your Luminess order has been shipped via Fed Ex Enjoy :). tracking# 61299999124841176986' now I am MAD
Reason of review: Return, Exchange or Cancellation Policy.