I wrote a review about six months ago about makeup bottles leaking and losing more product than what I was using. The make up is far from being cheap.
As soon as I wrote the review, the company contacted me. They wanted to make things right, asked how many bottles leaked and how much I had lost, when I told them all bottles leaked they wanted pictures. I sent pictures of the cracks in the bottles and the mess it left in my Make up drawer. A representative called me and said they could only send me a sample bottle, which I never received!
What a joke, I spent a lot of money, I told them I loved the product, but couldn't afford all the waste. Not worth the money you pay for the loss of product and the mess left from the leaky bottles.
I fell liked they responded only because I wrote a bad review, then never followed through. Big waste of money!!!
Product or Service Mentioned: Luminess Air Makeup.
Reason of review: Damaged or defective.
Monetary Loss: $150.
Preferred solution: I am done with this company, all they do is blow smoke, never followed through with their promise.
Luminess Air Cons: Any of experience, Refund, No follow through.