LOL...Wow! a whole 15 minutes...
I have waited longer then that for a utility company's customer service to answer. I know, we would all like to think that CS reps are just sitting there waiting for our call, unfortunately they have other customers. There product is so WONDERFUL we want everything to be that GREAT. Cut them some slack they're probably so busy because all the people who think they are getting a unit for i.e.
$19.99 and don't understand the "Free Trial" period, and don't read the terms and conditions of the offer.
Hope you got your unit replaced, and I do apologize, it's just that I rant in favor of them... "VIA la Luminess Air" I have NEVER had a problem with them, and will remain a customer FOREVER
Product or Service Mentioned: Luminess Air Customer Care.
Reason of review: Good customer service.
Luminess Air Pros: It was g great, Great customer ser, I small mistake was made on my order and they fix it right away.