Update by user Aug 15, 2016
As of August 15, 2016 Ms. Alana Campbell, Director of Customer Relations of Luminess Direct LLC has fully refunded all charges made in our account.
Alana Campbell on behalf of Luminess Direct LLC agreed that the account made with Luminess Air LLC is closed out, after the merchandised has been returned and processed.
Since the account has been agreed by both parties as closed, and no further charges and shipment activity from Luminess Direct LLC. we moved this matter as resolved.
Original review posted by user Aug 06, 2016
I am complaining at FTC too and yes, I want this to be in a class action lawsuit too. It's CLEARLY a false advertisement practice.
I did not sign for a membership club, and did not fully understand upon purchase that the payment of $36 is just a 30 day trial thing. Now, I am billed to pay $91.94 or a a full payment of $383.70. They do not tell you this information until you receive the product which in my case have not open the box after 30 days because I am a working a lot and did not have the time to read any fine print until the bill showed up on my credit card. I have not used the lumineer make-up airbrush, all along I truly believed that the product that I have at home is fully paid and that I do not owe them a penny.
But no, they charge me because they claim that it is just a 30 day trial and I have to pay. Well, I am going to complain at FTC...BBB...and report this company for their false advertising and not telling the consumers on how much is the real price of their product.
This LUMINESS AIR will get you in debt. If there is a class action lawsuit e-mail me at firstname.lastname@example.org COUNT ME IN.
Product or Service Mentioned: Luminess Air Airbrush Makeup System Free Trial.
Reason of review: For false pricing in advertisement..
Preferred solution: The product has not been used at all. I wish to return the product and get a full refund..
Luminess Air Cons: False advertising.