Nashville, Tennessee
With Company response
2.0
Details
1 comment

One of the worst products on the market. My stylus broke twice!

The second time I was done with the whole thing! They made me pay to return the stylus and the kit. Total cost close to 20.00.

Unless you are just downright *** , DO NOT ORDER, you will lose time and money!

Customer service wait time is outrageous! Company needs to get their act together!

Product or Service Mentioned: Luminess Air Face Makeup Brush.

Reason of review: Bad quality.

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LuminessAir
Luminess Air Response
#1170446

Hi There,

We are sadden that you feel this way about the Luminess Airbrush Stylus. Please know that there is no way for the stylus to break unless dropped,pieces are missing, or the stylus needle is damaged.

Our helpful Rebuilding Your Stylus Video (https://youtu.be/b4iW-CM1_QE) helps all stylus issues 95% of the time. Due to vibration of the Airbrush System, the needle may become out of place and need a simple push in as well.

Here at Luminess Air, we are always here to assist you in the best possible way by contacting us at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST. There has currently been a wait time under 5 mins for the last month, so please do not hesitate to call.