Las Vegas, Nevada
Not resolved

I ordered their pro system. It showed up missing parts and it was the wrong color.

So, I figured I'd let the color thing slide. Who's really ever going to see it anyways... I called about the missing tanning bottles and eyeshadow. They said it will be another 10 days.

Then, I tried to use the tanning system. It doesn't work. Now, I have a $350 paper weight. My makeup is tan to match my skin once I use the tanning system.

Who wants a tan body and a white face or a tan face and a white body? I can't use the makeup until the tanning system gets fixed. I called customer service again and they told me... You have to email customer service at and they will call you back?!?!

What's the point of having customer service that can service their customers? Now, I will NOT be tan or have flawless makeup for my trip. Glad I paid $20 to get "rush" shipping... They rushed it out alright.

So, fast the forget to pack everything and what color it was and to make sure it work and... I won't be ordering from them again and the really messed up part is... I'll have to lose $69.95 for the 30 day trial. Even if you paid in full.

Plus, another $20.40 for rush shipping and if you return it without all the parts it's another $25 per part... It's not worth it to send it back. I paid for 2 years of warranty.

I will get one that works if they have to over night me a new system every day for the next 2 years. DON'T BUY FROM LUMINESS AIR!

Product or Service Mentioned: Luminess Air Makeup.

Monetary Loss: $350.

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