1 comment

Called Luminesss to report to them my compressor wasn't working. I am a makeup club member so my compressor is covered under warranty even though I've had it for a little over 1 year.

I was placed on hold for 15 minutes and the woman that got on the phone said she needed to take my number down and will call me back within 24-48 hours...really. This is after I held for 15 minutes. I never could tell them what was going on and I have no compressor but am getting billed for the makeup.

I will cancel my membership by calling my credit card since I can't talk with them and go elsewhere. Worst customer service experience ...EVER

Product or Service Mentioned: Luminess Air Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Luminess Air Cons: Rude csr.

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why did you give them 3 stars?

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