728 views
1 comment
2.9
Details

Called Luminesss to report to them my compressor wasn't working. I am a makeup club member so my compressor is covered under warranty even though I've had it for a little over 1 year.

I was placed on hold for 15 minutes and the woman that got on the phone said she needed to take my number down and will call me back within 24-48 hours...really. This is after I held for 15 minutes. I never could tell them what was going on and I have no compressor but am getting billed for the makeup.

I will cancel my membership by calling my credit card since I can't talk with them and go elsewhere. Worst customer service experience ...EVER

Product or Service Mentioned: Luminess Air Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Luminess Air Cons: Rude csr.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1870298

why did you give them 3 stars?

Luminess Air Products and Services Reviews

Product or Service Reviews
Makeup Set  1.1 9
Airbrush Makeup System Free Trial  1.2 91
Makeup  1.5 112
Airbrush Makeup  1.3 105
Makeup Brush  2