Called Luminesss to report to them my compressor wasn't working. I am a makeup club member so my compressor is covered under warranty even though I've had it for a little over 1 year.
I was placed on hold for 15 minutes and the woman that got on the phone said she needed to take my number down and will call me back within 24-48 hours...really. This is after I held for 15 minutes. I never could tell them what was going on and I have no compressor but am getting billed for the makeup.
I will cancel my membership by calling my credit card since I can't talk with them and go elsewhere. Worst customer service experience ...EVER
Product or Service Mentioned: Luminess Air Customer Care.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Luminess Air Cons: Rude csr.