Sacramento, California
With Company response Not resolved
1.0
Details
3 comments

Update by user Apr 24, 2016

Situation has not been resolved. So please do not say it has.

Sabrina

Original review posted by user Apr 24, 2016

Why is customer service sooo loud and very very rude!!!? You keep stating that here at luminess air you apologize for misunderstandings and if you have any questions or concerns call customer service and when we do we get rudeness and no understanding.

You need to fix that promblem and saying you understand my frustration. Speak to your customer service personnel and tell them to stop being so RUDE.

For those of us who has already spent and lost hundred of dollars on shoddy equipment at least customer service can do can is be a little bit nicer. Don't you think?

Product or Service Mentioned: Luminess Air Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1161618

Customer Service is probably frustrated because they know the company is running a scam and they have to lie to the customers. That's very stressful.x

LuminessAir
Luminess Air Response
#1149706

Hi Sabrina,

We do apologize that you feel this way. Here at Luminess Air, it is our goal to provide you with the absolute best Customer Service and products from our company.

Unfortunately the review was left on a Saturday, which would make it impossible for us to resolve your issue, as we are here Monday-Friday 8:30am-5:30pm CST.

Please know that we are an A+ accredited business with the Better Business Bureau and always here to resolve any issue you may have come across. Please give us a call at 1-888-793-7474 Monday-Friday 8:30am-5:30pm CST, as we would love to speak with you.

Anonymous
#1149761
@Luminess Air Response

Blah blah blah...do you cut and paste a response according to the complaint. Don't go to their site, of course they are going to type only good reviews and type in fake names.

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