Yep. It once took me THREE WEEKS to get my order.
When I called them they were defensive, told me because I ordered on Thursday,the order didn't get processed until Monday because they are closed on Fridays. ????Then she reminded me that the next week had a holiday so of course, that was why it has taken so long. Then somehow I started getting automatic deliveries every month (and no, I didn't sign up for it). I asked them to stop...they didn't.
I had to turn it over to my bank. So last week my wand broke and I can't even use their makeup because, although I immediately ordered...I'll have to wait another two weeks. After this, I'm switching.
Good product, horrible, horrible service. (So bad I had to say it twice)
Product or Service Mentioned: Luminess Air Airbrush Makeup.
Reason of review: Order processing issue.