Atascadero, California
1.4K views
With Company response Not resolved
3.0
Details
2 comments

I've had the new and improved Luminess system for a little over a month. I clean it after each use; have cleaned the "needle" per instructions - I'm supposed to be able to depress about 1/4 of the way.

It sometimes won't dispense even at full depression (which you're only supposed to use when cleaning). I get spurts of makeup. I plan to contact the company, but wanted to let people know the wand is inferior - even WITH the "little pink tip." I do love the look of the makeup - when it works.

I bought mine through Amazon, so I may have some recourse. I'd just like one that WORKS for more than a month!

Product or Service Mentioned: Luminess Air Makeup.

Reason of review: Damaged or defective.

Monetary Loss: $150.

Preferred solution: Replace the unit if it just happens to be defective. Otherwise, a full refund..

Luminess Air Cons: Product, Whole scam of the infomercial, Infomercial small print ie video enhanced.

  • Airbrush Makeup System
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Anonymous
#1152052

The issue has not been resolved. I've contacted the company who wrote back I contacted them again and I haven't heard from them. I followed their advice for cleaning the whole thing but it still doesn't work.

LuminessAir
Luminess Air Response
#1139065

Hi Linda,

We do apologize for the difficulty you are experiencing with your Airbrush System. By taking the needle out to clean, there is a possibility is was not put back inside correctly causing the makeup to not dispense. Please follow our helpful "Rebuilding Your Stylus" video (https://youtu.be/b4iW-CM1_QE) as this helps all stylus issues 95% of the time.

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