After seeing this product offered on TV, I wanted to give it a try. The ad was for a 30 day money back guarantee FREE trial.
When I receive the order the paper work informed me that I owed them 300 plus dollars more. That was not part of the original information on the TV or their website. I realized this and immediately decided to return the product for a refund. I received the product on 8/12/16 and mailed it return receipt on 8/13/16.
The total that I paid was $24.91 plus approximately $12 to send it back. I doubt very seriously they paid that much to ship it in the first place. most companies send return shipping labels with their merchandise that about one half of what I had to pay.
The instructions for returning the merchandise were followed to the letter. One month later I received only $1 refund without an explanation as why I did not receive a full refund.
I do not know why they feel entitled to my money.
I have not been able to contact the company as they close before I come home evenings. this was not a free trial as they advertised and still expect to be refunded 24.91.
Product or Service Mentioned: Luminess Air Airbrush Makeup System Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $38.
Preferred solution: Full refund.
Luminess Air Cons: Price misrepresented.