This company states on their website a 30 day money back guarantee. THEY ARE LIARS!!!!
I ordered makeup and NEVER OPENED it. I called within the 30 days and they told me they don't accept used makeup. BUT MY MAKEUP WASN'T USED OR EVEN OPENED! I cant even begin to tell you how long i was on hold for before a person picked up the line. AND you couldn't understand a word they were saying!!!! The person claimed he had already spoken to his supervisor and then told me I wasn't allowed to speak to them!!!!!
On top of that, this moron tells me that I must be misunderstanding the policy. Um, no. I read it CLEARLY in ENGLISH!!!!!
I have never been so disgusted with a company in my entire life!!!!
I'm disputing the charge with my bank as the luminess company doesn't follow their own rules!!!! HORRIBLE HORRIBLE HORRIBLE COMPANY!!!!!!
Product or Service Mentioned: Luminess Air Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $130.
Preferred solution: Full refund.