I cancelled my order 5 nins after ordering upon reading more into it but even though I contacted they still sent it & charged me! I then called for my RA to avoid the restock fee for refusing my cancelled package & was assured id be refunded if i sent it all back paying myself & i assumed after I did that months ago it was over.
Wrong. Today they stole more money from me and I realized never refunded the first transaction so I emailed several times with them as the last phone call language barrier was scary I knew then I was in trouble. I was told to provide the tracking number because just like EVERY OTHER COMPLAINT over 130 on complaintboard site, they didnt get it! Its been months so I no longer have it & spent 5 hours tearing my room apart for it..
The worst part is THEY REFUSE TO CANCEL ME & she said she can " hold back" on stealing the rest of the payment but only for a week!! Im LIVID & once I get the info from usps its going to be a fight! The bbb gives them an A+!??
WHY IS THIS REAL? Beyond deception its false advertising fraud & theft yet a great rating?
Product or Service Mentioned: Luminess Air Airbrush Makeup System Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.