Contact Information

You can contact the customer service of Luminess Air calling Luminess Air's phone numbers.

Customer Service:

  • (833) 445-2271
Write review

does not support this feature.

Currently you can call only US numbers.

Luminess Air Website:

Luminess Air Online Chat:

Luminess Air Email:

  • Message this business

Corporate Office Address:

Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States

Other Info:

Hours of Service by Time Zone USA:

9:30AM - 6:30PM (Eastern Standard Time)
8:30AM - 5:30PM (Central Standard Time)
7:30AM - 4:30PM (Mountain Time)
6:30AM - 3:30PM (Pacific Standard Time)

Help in Social Networks:

Summary of Luminess Air Customer Service Calls

562 TOTAL
CALLS
63% SUCCESSFUL
CONNECTIONS
03:29 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Luminess Air to Ask about:

Activation/ Cancellation Question:

  • “Cancel future shipments”
  • “Cancel”
  • “Cancell my my account”

Return/ Replace Question:

  • “Return product”
  • “Return”
  • “Return package” , Review # 1983907

Product/ Service Question:

  • “My mechain broke. Not working”
  • “It stop working”
  • “Broke airbrush”

Payments and Charges Question:

  • “$39.95 payment???”
  • “Not sure why I'm still being charged” , Review # 1969708
  • “Why am I being charged” , Review # 1951687

Request for Information Question:

  • “No email verification on my order”
  • “About my purchase”
  • “Checking status of my order” , Review # 1949661

Shipping and Delivery Question:

  • “Ordered luminess back in may-never received it”
  • “I had my kit shipped to the wrong address”
  • “I want to no where is my make up”

Account Question:

  • “Still taking money out of my account”
  • “Acct balance”
  • “Money was taken from ny account”

Cards Question:

  • “Give new credit card number”
  • “Stop sending makeup and stop charging my card”
  • “To make sure that only $20 will be taken off of my card.on August 3;2019”

Refund Question:

  • “Refund”

Employment Question:

  • “Wont take my debit card”
  • “Ordered tv special for 19.95 bank reflects a 27.95 debit”

Staff Question:

  • “Customer service”

Website/ Application Question:

  • “Authorazation form will not take my zip or phone no.” , Review #1178833

Other Question:

  • “Missing items and wrong share”
  • “Problem getting my money back”
  • “When I received my product it was right before pandemic of Covid 19 I was only allowed to use my proc twice because I couldn't even go outside to enjoy it then I just recently had a house fire the beginning of this month I no longer have the product”

About

Luminess Air Warranty
To read more: http://www.luminessair.com/WarrantyForm.aspx
Luminess Air Terms of Service
The initial trial shipping, handling and processing costs is non-refundable. Makeup and Tanning solution are non-returnable. The Company do not accept returns of cosmetics unless product other than what was ordered is delivered. Sales of cosmetics are final. Allow up to 8 weeks for return to appear on The Client's credit card statement. All sales final on all Beauty, Black Friday, Cyber Monday, New Year, Valentine's & Holiday Sale specials. Limit one per person. All sales final on TODAY show specials and offers. Changes will only be accepted 7 days after receiving The User's products. Please have Return Authorization number on package. A detailed explanation regarding The Client's reason for returning the items. Information about whether The User would like a refund or a replacement. By accepting Terms & Conditions, The Customer accept to be opted-in to receive celllular text alerts concerning order, account updates or future offers / deals from Luminess.
To read more: http://www.luminessair.com/purchase_tvterms.htm
Luminess Air Privacy Policy
Luminess Direct LLC reserves the right to change the terms of this Privacy Policy. Please visit this page occasionally for updates and changes to Luminess Air's' Privacy policy. Luminess Air respects the privacy of Luminess Air Customers. OR RENT THE CUSTOMER'S PERSONAL INFORMATION TO ANYONE. Other Sites/Third Party Vendors and their Privacy Policies. This Site may contain links to third party sites. The winner will be notified on the 1st Friday of every month via e-mail. This is an e-commerce site operated by Luminess Direct, LLC. Offers subject to change or cancel at any time. Luminess Direct, LLC is not responsible for pricing or other errors. Luminess Direct, LLC. Customize or change the frequency of future shipments at any time by calling customer service. Luminess Air Club Membership includes insurance which protects The Client's airbrush compressor and stylus for the life of The Customer's club.
To read more: https://www.luminessair.com/privacypolicy.aspx
Luminess Air FAQ
Airbrush makeup is sprayed on the face or body, through the Luminess Air stylus as a fine mist of color that gently covers the skin, giving the appearance of a flawless complexion. Spraying micro-dots of Luminess Air makeup on the surface of the face looks more natural than traditional makeup because it glides smoothly over The User's skin's surface and doesn't exaggerate The Customer's pores. This process allows the airbrush makeup to conceal while enabling The Customer's skin to breathe. Luminess Air is a high-performance cosmetic which is rated to last for more than 18 hours. If not, Luminess Air foundation will not properly bond with The User's skin. IMPORTANT: The longest applications tend to result from fresh clean, skin. Never apply heavy coats. A single heavy coat will have a quarter of the life that 2 or 3 light coats will have, which will easily last 18+ hours or overnight.
To read more: https://www.luminessair.com/help/faqs.aspx
Top Luminess Air Services

Customer Care, Airbrush Makeup System Free Trial, Shipping Service

Top Luminess Air Products

Makeup, Airbrush Makeup, Subscription

Luminess Air Pros and Cons

Pros: Product, Misleading commercials about what you pay, Misleading commercials, There is no pros at this time, Quality of product

Cons: Customer service, Trickery, Time wasted getting charges reversed, Unproffessionalism, Total fraud

Summary

Luminess Air is the leader in airbrush makeup with the most advanced cosmetics formulations and airbrush innovations.

Luminess Air reviews and complaints
Area Served

USA, Other, UK, Canada

Payment Methods

VISAMasterCardDiscover

Luminess Air Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.
Write a review
Do you have something to say about Luminess Air? What happened? What can we help you with?
Submit review Don't show this popup