Contact Information

Luminess Air Phone Numbers

Toll-Free Number:

  • (888) 793-7474

Accounting & Credit Card Billing:

  • (888) 262-1825

Customer Service And Returns / Rma Department:

  • (888) 793-7474

Makeup Club:

  • (877) 749-5777

Sales:

  • (800) 545-3706
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Luminess Air Email:

Corporate Office Address:

Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States

Other Info:

Hours of Service by Time Zone USA

9:30AM - 6:30PM (Eastern Standard Time)

8:30AM - 5:30PM (Central Standard Time)
7:30AM - 4:30PM (Mountain Time)

6:30AM - 3:30PM (Pacific Standard Time)

Help in Social Networks:

Summary of Luminess Air Customer Service Calls

443 TOTAL
CALLS
80% SUCCESSFUL
CONNECTIONS
03:29 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Luminess Air to Ask about:

Activation/ Cancellation Question:

  • “I would like to cancel my membership”
  • “Cancel future shipments” , Review # 1659713
  • “Cancell my my account”

Payments and Charges Question:

  • “I am being billed for items I did not order”
  • “Trickery in billing process”
  • “Unauthorized withdrawl”

Return/ Replace Question:

  • “To return the item”
  • “Return” , Review # 1596818
  • “Returns”

Product/ Service Question:

  • “About my Luminess Air system. It broke and I would like to return it”
  • “To order a product”
  • “Order and possible cancellations”

Account Question:

  • “See balance o”
  • “Please stop taking money out of my account”
  • “Money was taken from ny account”

Shipping and Delivery Question:

  • “Item shipped to me broke after one use”
  • “Change shipping addressChange my credit card and address”
  • “Change shipping address”

Request for Information Question:

  • “3rd time to request RA number” , Review # 1562130
  • “Checking status of my order”

Cards Question:

  • “Wont take my debit card”
  • “To make sure that only $20 will be taken off of my card.on August 3;2019”
  • “I was supposed to get my money put back on my credit card and it has not happened and I want to know what's going on because the money was taken off my card and authorized by me”

Refund Question:

  • “Refund”

Staff Question:

  • “Customer service”
  • “I need to talk to costumes service about my shipment”

Other Question:

  • “Order makeup”
  • “I need help with my order”
  • “I have not recieved my order”

Luminess Air Rating Stats

2.0 out of 5 stars
based on 822 reviews
See all 1825 reviews

Rating trend

About

Luminess Air Warranty
To read more: http://www.luminessair.com/WarrantyForm.aspx
Luminess Air Terms of Service
The initial trial shipping, handling and processing costs is non-refundable. Makeup and Tanning solution are non-returnable. The Company do not accept returns of cosmetics unless product other than what was ordered is delivered. Sales of cosmetics are final. Allow up to 8 weeks for return to appear on The Client's credit card statement. All sales final on all Beauty, Black Friday, Cyber Monday, New Year, Valentine's & Holiday Sale specials. Limit one per person. All sales final on TODAY show specials and offers. Changes will only be accepted 7 days after receiving The User's products. Please have Return Authorization number on package. A detailed explanation regarding The Client's reason for returning the items. Information about whether The User would like a refund or a replacement. By accepting Terms & Conditions, The Customer accept to be opted-in to receive celllular text alerts concerning order, account updates or future offers / deals from Luminess.
To read more: http://www.luminessair.com/purchase_tvterms.htm
Luminess Air Privacy Policy
Luminess Direct LLC reserves the right to change the terms of this Privacy Policy. Please visit this page occasionally for updates and changes to Luminess Air's' Privacy policy. Luminess Air respects the privacy of Luminess Air Customers. OR RENT THE CUSTOMER'S PERSONAL INFORMATION TO ANYONE. Other Sites/Third Party Vendors and their Privacy Policies. This Site may contain links to third party sites. The winner will be notified on the 1st Friday of every month via e-mail. This is an e-commerce site operated by Luminess Direct, LLC. Offers subject to change or cancel at any time. Luminess Direct, LLC is not responsible for pricing or other errors. Luminess Direct, LLC. Customize or change the frequency of future shipments at any time by calling customer service. Luminess Air Club Membership includes insurance which protects The Client's airbrush compressor and stylus for the life of The Customer's club.
To read more: https://www.luminessair.com/privacypolicy.aspx
Luminess Air FAQ
Airbrush makeup is sprayed on the face or body, through the Luminess Air stylus as a fine mist of color that gently covers the skin, giving the appearance of a flawless complexion. Spraying micro-dots of Luminess Air makeup on the surface of the face looks more natural than traditional makeup because it glides smoothly over The User's skin's surface and doesn't exaggerate The Customer's pores. This process allows the airbrush makeup to conceal while enabling The Customer's skin to breathe. Luminess Air is a high-performance cosmetic which is rated to last for more than 18 hours. If not, Luminess Air foundation will not properly bond with The User's skin. IMPORTANT: The longest applications tend to result from fresh clean, skin. Never apply heavy coats. A single heavy coat will have a quarter of the life that 2 or 3 light coats will have, which will easily last 18+ hours or overnight.
To read more: https://www.luminessair.com/help/faqs.aspx
Top Luminess Air Services

Customer Care, Airbrush Makeup System Free Trial, Shipping Service

Top Luminess Air Products

Makeup, Airbrush Makeup, Foundation

Luminess Air Pros and Cons

Pros: Product, Way makeup looks, Misleading commercials about what you pay, Order processing, Look of the make up

Cons: Customer service, Unproffessionalism, Being taken advantage of, Trickery, Price

Summary

Luminess Air is the leader in airbrush makeup with the most advanced cosmetics formulations and airbrush innovations.

Luminess Air reviews and complaints

Luminess Air is ranked 127 out of 1208 in Cosmetics and Personal Care category

Area Served

USA, Other, UK, Canada

Payment Methods

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Luminess Air Stats

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