They charged me the initial charge as advertised then a couple of weeks later another $49.95. Then a month later $100 in one day in 3 separate charges.
They won't allow you to cancel and return. They just keep offering auto ship for cheaper and longer frequency. The customer service representative lies and says there is no supervisor available because they are all in meetings. The customer service rep barely speaks English and they keep responding to your questions with pre written scripts.
I ordered this to give to a foster teenager that liked makeup but was applying it incorrectly. She got relocated before I received the product. I never even opened the contents of the package so I wanted to return from day one as I don't wear makeup but they wouldn't allow me to do so.
Now I am paying $300 for something I thought was $30. They are complete crooks.
Product or Service Mentioned: Luminess Air Airbrush Makeup System Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $200.
Preferred solution: Full refund.
Store Location: Los Angeles, California