Called to cancel my subscription as they have been deducting from my account every month for the last 11 months and only received 2 new refill packages. Katheryn who answered my call was not willing to accept the fact that I just wanted to cancel and kept trying to sell me on another product.
I advised her all I wanted was to cancel which made her upset and rudely stated that since I was going to cancel I will no longer have any insurance on the machine. I said that was fine and she became very harsh in asking my information. So my experience with this company is very disappointing to say the least!
I will not recommend this company their make up and their machine. Please hire a people with more professional customer service skills.
Product or Service Mentioned: Luminess Air Makeup.
Reason of review: Not as described/ advertised.
Monetary Loss: $400.
Preferred solution: Full refund.
Luminess Air Cons: Poor customer service follow-up.