I ordered Luminess December 2015, did not receive it until a few days before 30 free trial period ended. I called Luminess to cancel it, but was told it had already shipped.
I tried it for several days after watching all Luminess how-to videos. It did not work, but was a mess. I contacted Luminess by email and then by phone and informed them I had returned it all to Luminess. I began receiving 2 charges totaling $108.00 each month.
I called my bank and they filed my complaint and suggested I try once again to contact Luminess. I did so. Finally spoke to a Luminess rep who was less than courteous, but 10 days later I was refunded the charges. 20 days later, Luminess recharged my bank card the original $108.00 plus two more charges of $108.00.
I have emailed and called to no effect. Luminess continues to charge me and send me monthly products that are refused and returned unopened. Yet Luminess continue to ignore me and my bank and continue to charge me. I have notified my bank again of this latest set of charges.
I have called our attorney about this and he has found numerous complaints with the state and BBB, and legal complaints filed against Luminess. BEWARE OF LUMINESS.
Product or Service Mentioned: Luminess Air Free Trial.
Reason of review: Not as described/ advertised.
Monetary Loss: $321.
Preferred solution: Full refund.
Luminess Air Cons: Luminess airbrush nor its rude reps, Are a scam.