I recently ordered the LUMINESS airbrush system as advertised for USD 19.95 plus 4.96 plus a shipping/custom surcharge of USD 42.50 totalling USD 77.41) There would be 5 additional monthly charges of USD 59.99 if I decided to keep the system (a grand total of USD 377.36 ).
The sales agent assured me of no additional charges.Then I received a call from FEDEX advising me of a charge of CAD 48.25 for customs which brings the total shipping/customs cost to over CAD 100.00. Upon questioning FEDEX about their fee they stated that the value of the product was listed at USD 129. Do the math: you end up paying USD 319.90 (excl. tax + shipping) for the system. I instructed FEDEX to return it to LUMINESS.
The company is not taking responsibility for the misinformation about the extra shipping/customs charges.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: misinformation about total charges.
Preferred solution: Full refund.
Luminess Air Cons: Customer service, Misleading the price, Unprofessional staff.