Lumens Light Phone Numbers and Emails

Customer Service:

  • (877) 445-4486

Lumens Light Emails:

Customer Service
Media
Press Inquiries

Lumens Light Contact Information

Lumens Light Website:

Lumens Light Online Chat:

Corporate Office Address:

Lumens Light
2028 K Street 2020 L Street, Suite LL10,
Sacramento, California 95811
United States

Other Info (opening hours):

Hours

Monday – Friday

6am to 5pm Pacific

Saturday

7am to 3:30pm Pacific

Fax:

(916) 444-5885
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How to contact Lumens Light

Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges

Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.

Warranty, returns, refunds, and exchanges

Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.

When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.

If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.

Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.

Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.

For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.

While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.

Shipping and delivery

Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.

You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
- receipts.

Installation

If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.

The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.

Charges, payments, and billing

For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.

More information

Lumens Light Rating Based on 1 Reviews

Rating details

2.8
more details
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service
Warranty

Rating stats

Rating trend

Summary of Lumens Light Customer Service Calls

9 TOTAL
CALLS
00:12 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lumens Light Customer Service?

Return/ Replace Question:

  • “Return”
  • “Set up return of LZF small swirl in natural cherry”

Request for Information Question:

  • “Ordering questions”

Shipping and Delivery Question:

  • “Delivery info”

Other Question:

  • “Need to change order”
  • “Product info”
  • “Problems with a purchase”

About

Lumens Light Return Policy
To read more: https://www.lumens.com/customer-service/returns.html
Lumens Light Delivery Policy
To read more: https://www.lumens.com/#
Lumens Light Privacy Policy
This Privacy and Security Statement ("Privacy Statement") applies to information collected by Lumens.com, Inc.,("Lumens.com," The Company" or The Company). Lumens.com is committed to protecting the privacy of its customers ("Customers," or The User of company services). The Company have created the following Privacy Statement to give The Client of Lumens Light an overview of the type of information www.lumens.com collect, how the information is used and how the information is safeguarded. Information is collected from Customers by Lumens.com through the use of the Lumens.com Web site. This Privacy Statement applies only to information collected by Lumens.com. By visiting the Lumens.com Web site, The User of company services consent to the practices described in this Privacy Statement. In order to provide The User of Website with products of interest to The Client of Lumens Light and to continually improve The User's shopping experience on Lumens.com, www.lumens.com collect information about Lumens Light's' Customers in a variety of ways.
To read more: https://www.lumens.com/customer-service/privacy-policy.html
Lumens Light FAQ
The Customer's browser does not support iframes. Some eligible brands may include items that do not qualify for this promotion. This list is subject to change at any time. All Furniture, Furniture on Sale, Open-Box and Clearance items are also excluded from this offer. Trade Advantage is not eligible for this offer. One gift per customer, while supplies last. Lumens reserves the right to substitute an item of comparable value. Keep in mind that shipping and handling fees will be taken into consideration. The Low-Price Guarantee excludes clearance, closeout and returned items. Also, some manufacturers require that Lumens Light add a shipping surcharge to their products. Group (Minka Aire, Minka-Lavery, Metropolitan and George Kovacs). The User will receive an email with the adjusted estimated ship date within 2 business days of submitting The Customer's order.
To read more: https://www.lumens.com/customer-service/faq.html
Lumens Light reviews and complaints

Lumens Light is ranked 111 out of 1936 in Appliances and Electronics category

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