Contact Luma Customer Service

Luma customer service actively assists users via two emails. To contact the company agents for general information and assistance, submit a request to support@lu.ma between business hours. Luma's contact email, dev@lu.ma, has been published to consult the company headquarters for specific queries and complaints. The Luma emails are reliable for general matters. However, a high request volume causes delays in the response up to two or three business days, making it less feasible for urgent issues.

Luma Labs, Inc. is the company headquarters. It is located at 3340 Hillview Ave., Palo Alto, California 94304, United States. Clients reluctant to discuss their issues online or those unable to receive satisfactory solutions to their problems can visit the Luma office for better assistance. When doing so, one must first consult the company agents on call to make an appointment and arrive between Luma's business hours. Those unable to do that can send a letter to the corporate office for safe communication and better assistance.

Luma's hours of operation are not specified. However, the support team tries to respond to each request efficiently. Those unable to find Luma's help at a specific time can consult the featured information on the company website for quick self-assistance. When consulting the Luma address in person, it is best to confirm the working hours for the relevant department when making an appointment and visit between those times for efficient assistance.

To contact the business agents via the Luma website, open it in your browser and click Help on the homepage to get directed to various articles for self-assistance. The second option is to click Contact Us on the homepage and find the department-specific emails to submit a request to the company agents. Users can also relay their queries and concerns via the Luma chat or browse the FAQs section to get answers to general questions about the company.