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Contact Lucky2go Customer Service

Lucky2go Phone Numbers and Emails

Customer Service:

  • +44 752 063 1260
  • +4 031 100 3781
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Lucky2go Emails:

Customer Service
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Lucky2go Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Lucky2go Customer Service is rated at 2.9 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Lucky2go is 447520631260. 83% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Tuesday.

  • Be prepared for the call as Lucky2go may ask you for the following information to identify you as a customer: email, first and last name or phone number.

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PissedConsumer Club

Contact Information

Lucky2go Website:

Lucky2go Help Center:

Corporate Office Address:

Lucky2go
Adama Mickiewicza 29 Street
Katowice, Silesia 40-085
Poland

Lucky2go Customer Service Reviews

2.9 / 5
Average
Elizah Ruh
Ați modificat zborul
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Vă rog să mă contactați,ați schimbat datele zborului, 870818**** nu pot părăsi Romania înainte de 1 august 2025.Multumesc

Ann H Yrh
Cancelled flight

They have cancelled my flight. I telephone for an other flight but I can not reache them.

I have booked a new flight 141, I most stay longer on the airport. I can not work that day.

I most buy footh at the morning, footh at none. It cost me a lot of money and how will pay me back?

Guest-6110966
Cancel flight
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Needed to cancel a flight. When I bought the tickets, they mentioned the cancellation insurance option as easy.

The cancellation process is very tideous and the website is hirrible, they make it difficult to cancel and bearly impossible to contact them.

I sent 2 messages to cancel and receive 0 response, Im lucky to have found pissed consumer for the number. When I back home i need to make a claim to the insurance company, which will probably be a very long and painful experience.

How Good is Lucky2go's Customer Service?

Tyjon Owx
Tyjon Owx
Feels Disappointed | Jun 04, 2024

This is not a customer service team..they do not want to help thd customer keep putting obstacles in the way..I could deal with the complaint better myself

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Tyjon Owx
Tyjon Owx
Feels Disappointed | May 24, 2024

No customer service skills stressful and worrying trying to contact them I would never use them again I have no confidence in them

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Tyjon Owx
Tyjon Owx
Feels Disappointed | May 16, 2024

Very unhappy I would never use this company again ....it has stressed me ouf fo much I contacted airlines myself

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Summary of Lucky2go Customer Service Calls

112 TOTAL
CALLS
00:00 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lucky2go?

Payments and Charges Question:

  • “Prélèvement sur mon compte bancaire pour achat de billet d'avion sans que je fasse l'achat”
  • “Prélèvement de l'argent sur mon compte sans que j'achète billet d'avion”
  • “Payment”

Request for Information Question:

  • “Regarding airtickets confirmation”
  • “Booking status”
  • “Resend flight confirmation email. Need booking #”

Activation/ Cancellation Question:

  • “Ticket was canceled”
  • “Flight cancellation”
  • “Cancellen flight”

Refund Question:

  • “Refund”
  • “Refund sent to wrong card!”
  • “I what a refund”

Return/ Replace Question:

  • “Change date of birth”
  • “Ticket change”
  • “Make changes”

Product/ Service Question:

  • “Try to book a flight on line”
  • “I have problem with my flight”

Cards Question:

  • “Boarding card not received yet”

Shipping and Delivery Question:

  • “I have not received confirmation of my booking!!!”

Account Question:

  • “Verify ticket”

Other Question:

  • “No puedo pagar la reserva”
  • “Solucion”
  • “Una reserva pendiente”

Compare Lucky2go Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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