Contact Lucky2go Customer Service
How to Reach a Person at Lucky2go
Verified Contact Information
Customer Service:
-
+44 752 063 1260
-
+4 031 100 3781
Customer Service:
luckylinks@lucky2go.com
General Info:
info@lucky2go.com
Legal:
dpo@lucky2go.com
Lucky2go Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Lucky2go Phone Number
+44 752 063 1260
Average Hold Time
Less than 1 minute
Most Popular Lucky2go Email Address
luckylinks@lucky2go.com
Issue Resolution Rate
Low (20% reported full resolution)
Lucky2go Customer Service Rating
4 out of 5
Overall Customer Sentiment
Mostly satisfied
Lucky2go Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Lucky2go Phone Number | +44 752 063 1260 |
| Average Hold Time | Less than 1 minute |
| Most Popular Lucky2go Email Address | luckylinks@lucky2go.com |
| Issue Resolution Rate | Low (20% reported full resolution) |
| Lucky2go Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 76% phone, 24% email |
| Common Reasons for Contact | Activation/ cancellation, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Lucky2go | Email, first and last name or phone number |
Contact Information
Lucky2go Website:
Lucky2go Help Center:
Corporate Office Address:
Lucky2go
Adama Mickiewicza 29 Street
Katowice,
Silesia
40-085
Poland
Summary of Lucky2go Customer Service Calls
130
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
20%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Lucky2go?
Request for Information Question:
- “Need more information”
- “Regarding airtickets confirmation”
- “Booking status”
Activation/ Cancellation Question:
- “Cancelar vuelo”
- “Ticket was canceled”
- “Flight cancellation”
Payments and Charges Question:
- “Prélèvement sur mon compte bancaire pour achat de billet d'avion sans que je fasse l'achat”
- “Prélèvement de l'argent sur mon compte sans que j'achète billet d'avion”
- “Payment”
Return/ Replace Question:
- “Changement de date billets”
- “Changement date billet”
- “Change date of birth”
Refund Question:
- “Refund”
- “Refund sent to wrong card!”
- “I what a refund”
Product/ Service Question:
- “Order tickets”
- “Try to book a flight on line”
- “I have problem with my flight”
Cards Question:
- “Boarding card not received yet”
Shipping and Delivery Question:
- “I have not received confirmation of my booking!!!”
Account Question:
- “Verify ticket”
Other Question:
- “Pago”
- “Fly”
- “Lopes a fly”
Compare Lucky2go Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Lucky2go