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Have many Lucky Brand jeans made by the original company--these are outstanding (and ALWAYS made in USA) of high quality materials with careful attention to details. I ordered many pairs of jeans from LuckyBrand.com November 2012 and was extremely disappointed.

All pairs were the same style, finish, and size (on a good sale, so I grabbed them). I had ordered from their online store previously and jeans were ok, of decent material, and Made in Mexico. This time was a shock. I received two pair made in China of scratchy material, of the right length, but one pair sat lower than the other pair.

The remaining pairs were made in the USA of very, very thin material (soft but thin) with good fit at the body but many INCHES too long. All were brand new and in sealed, labeled plastic bags when received. I opened them, washed them once, and put them away--not thinking to examine carefully as normally not necessary with this brand. I wanted to start wearing them recently and was shocked at what I actually received.

I telephoned Lucky Brand and they would not take them back, discount them, or even pay for hemming (remember, they were truly INCHES too long). I was offered 30% off my next order (are you kidding--why would I want to order again?) with the offer of free returns should the jeans be of the same "quality". A customer "service" supervisor confirmed this information. In looking at reviews from employees at a couple of websites, it appears that the original owners sold the company to a large clothing conglomerate.

The jeans then were no longer exclusively made in the USA and now the quality is virtually nonexistent.

I will no longer purchase Lucky Brand jeans. The product and the people are awful.

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Guest

I had a similar experience. Ordered two pair, the same size and style and they weren't even close to fitting the same.

As you mentioned one was much much longer... The other pair was actually too tight to wear.

frustrating because I've been such a good company for so long.. can't believe they would let their business go like this..

Guest

I have had the same problem. Been wearing Lucky Brand for years.

Quality is terrible and every pair in the same size are all different lengths. Sometimes I get lucky, no pun intended, and they are correct. Most of the time they are not.

Expensive cheaply made jeans. Was not the case prior to the company being bought out.

Guest

Lucky Brand 221 Jeans, dark grey, smell very bad. If I get no response soon I will never support Lucky Brand

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