Lucky Brand - Lucky Jeans terrible quality

16 of 36 Lucky Brand reviews

I purchased 5 pairs of lucky jeans less than 45 days ago and after wearing a few times 2 pair have ripped out completely along the edge of back pocket. I have owned Lucky Jeans for 20 years and currently have several pair that are over 10 years old with absolutely no problems. I called customer service today and was told since the purchase is over 30 days they can't do anything. Hmm..jeans are made to last 30 days now. Unbelievable!

I would recommend anyone considering purchasing from this company to reconsider. The quality has gone in the dumps and their customer service has followed.

They have lost this 20 year consumer forever!

This review is a subjective opinion of a user.
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More Review Details

Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Quality of the jeans

Reason of review:
Bad quality
Preferred solution:
refund or replacement
Monetary loss:
$120
Product or service
Lucky Brand Jeans
Review category
Footwear and Clothing
review #790552

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16 of 36 Lucky Brand reviews
Anonymous

Aug 16, 2016 #1199631 Overland Park, Kansas, United States

As an update, the other pairs didn't last either. I had to throw them all away after using each pair 3 or 4 times. My 10 year old jeans are still doing great.

0 0 Reply
viko

Jul 24, 2016 #1189299

your Lucky Brand was not made in the USA, as what it seems from the rear leather belt loop.

0 0 Reply
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