Lumberton, New Jersey
3 comments
Not resolved

I put my car in Lucas Chrysler for repair on 4/8/15. They had to order the parts. (2 Down Stream O2 Sensors). The part was not due in until 4/13/15. I picked my car up on 4/14/15. I had 3/4 tank of gas when I put it in the shop. I got down the road, and noticed my tank was on empty. My car still was not fixed. The engine light was still on and it cost me: $1,380.47. On Monday April 29th. I received Traffic Violations in the mail totaling: $108.00 which occurred on 4/10/15. I have not been able to get any help in this matter. I took the tickets to Chrysler on 4/30/15 and they made copies and told me the manager would call me. He did not call, so I called him (Bob Bruce) on May 1st and left a detailed voice mail. I asked that he call me immediately so we can resolve this. How ever he did not call. I am disappointed, because I have been a fateful customer for over six years, and I do not deserve this type of treatment. This is so unprofessional. Please help me resolve this situation.

Carol A. Williams

506 N. Carolina Trail

609-283-0354

Review about: Car Repair.

I didn't like: Way my vehicle was mis used.

Review #629995 is a subjective opinion of a user.

1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Diversity of Products or Services
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Full refund

Had an Experience with Lucas Chrysler Jeep Dodge Ram?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#979739

Gosh I would have to say to take the ticket along with your receipt of repair that shows the date of that your vehicle was in the shop and show that one of their employees used your vehicle while it was not in your possession. The manager may not be calling you back because he is protecting his employees or drove the vehicle himself!

Icelady11
#979208

Do you have a Consumer Complaint Division in your state or write a complaint either with them or the Better Business Bureau. It's so common when dealerships take advantage of women dealing with car repairs. Please follow ip with this.

Anonymous
to Icelady11 #979607

Thank you, I will follow up with this.

You May Also Like

Maaco - Overspray Maaco "I spoke the mando, the so called operator, i submitted a 1996 red ford mustang, and to save some money i told him not to paint the door jambs or..." Read more City Wide Engines Car Repair Review from Atlanta, Georgia City Wide Engines "I came into this place a month ago & has been a nightmare ever since. It's been almost 5 weeks later and I still don't have my car due to..." Read more Jiffy Lube Didn't Perform Oil Change That I Paid For Jiffy Lube "I visited Jiffy Lube Store #3399 in Arlington, TX, on November 8, 2015, for a regular oil change. I drive a 2013 Toyota Camry, and opted for full synthetic since..." Read more Safelite AutoGlass - Windshield Replacement Issues Safelite AutoGlass "I had a technician come out on a Saturday to replace my windshield. Unfortunately, I was not home and left explicit instructions with my husband regarding the installation. I understand..." Read more Gbs Enterprises - Sofa had crack on the seat cover Gbs Enterprises "I bought the their warranty for my furniture and paid the money . I filed a claim it has been seven months that I am waiting for the part ,..." Read more Samsung Electronics - Don't buy a Samsung washer! Samsung Electronics "We have a top loading Samsung washer that was purchased about 5.5 yrs ago. In November 2016 we found that it was part of the recall for exploding parts. The..." Read more Desertcart - Issues with shipping Desertcart "The estimated date for my item to arrive was between 20th and 22nd although my item did not arrive by 25th so I thought it was about time I contact..." Read more Samsung Electronics - *** Samsung Samsung Electronics "I am a DIE-HARD Samsung customer (well until recently I was). I mean I have Samsung everything. Phones, TV's, Microwave, Washer/Dryer, Fridge, Freezer. When Samsung releases a new phone it's..." Read more