The easiest way to contact Louisville Water Company customer service is to call its toll-free number (888) 535-6262. You can also send a message to this number. The Louisville Water Company's telephone number for HomeServe questions is (888) 535-6262, ext. 1. Call (502) 583-6610 to report a water main break. The help desk hours are Monday through Friday from 8:00 AM to 6 PM. Headquarters can be contacted from 8:00 AM to 4:30 PM, Monday through Friday. You can discuss your issues with a representative by calling these telephone numbers. The topics include billing and payments, transferring accounts, home protection plans, etc.
You can write your concerns and email them to the Louisville Water Company email address. For customer service and water quality reports, send your email to questions@louisvillewater.com. The media can email their questions to publicinfo@lwcky.com. Expect a response within one to two working days.
Louisville Water Company headquarters are located at the corporate office, which is located at Louisville Water Company, 550 South Third Street, Louisville, Kentucky 40202, United States. It also has a satellite office at 634 Conestoga Parkway, Shepherdsville, KY 40165. You can make an appointment to discuss an issue with a senior representative. The meeting will take place at headquarters or the satellite office. You can mail a detailed letter to headquarters if you cannot visit one of the offices.
You can contact customer service via the Louisville Water Company website. Go to the website and click on “Email Us.” Then, go to “Get in Touch With Us”. Select the relevant topic and fill out the form. You’ll get a reply via email within 24 to 48 business hours. There are also links to other resources available on the website. The resources include payment options, service applications, rates, service rules, leak detection, etc.
