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Contact Los Angeles County Metropolitan Transportation Authority Customer Service

How to Reach a Person at Los Angeles County Metropolitan Transportation Authority

Verified Contact Information

Toll-Free Number:

  • 1-866-827-8646
    Tap
Call Now
Send Message

Customer Service:

  • 1-323-937-8920
    Lost and Found
  • 1-888-950-7233
    Metro Security
  • 1-323-466-3876
    Metro Transit Info
  • 1-213-922-6235
  • 1-800-464-2111
  • 1-877-812-0022

Emergency/ Hotline:

  • 1-800-621-7828
    Wheelchair Lift Hotline
  • 1-844-633-5464

Headquarters:

  • 1-213-922-6000

Customer Service:

customerrelations@metro.net

Media:

mediarelations@metro.net

How to Contact Los Angeles County Metropolitan Transportation Authority?

You can call Los Angeles County Metropolitan Transportation Authority customer service at the toll-free number 1-866- 827-8646 for all your inquiries. If you experience problems reaching this number, call the other general Los Angeles County Metropolitan Transportation Authority phone number 1-323- 937-8920. The agent answering your call will assist you or transfer your call to someone who can help. The authority has various dedicated numbers, which you can find on the website. For your convenience, we have listed a few important numbers. You can call the lost and found department at 1-888-950-7233. Metro security’s number is 1-323-466-3876. For metro transit information, call 1-213-922-6235. Emergencies can be reported at 1-844-633-5464. The wheelchair lift hotline is 1-800-621-7828. When you want to contact headquarters, call 1-213-922-6000

Some people prefer to communicate via the Los Angeles County Metropolitan Transportation Authority email system rather than discussing their issues on the phone. For media-related issues, send your email to mediarelations@metro.net. All other inquiries have to be emailed to customerrelations@metro.net. Alternatively, contact customer service via the Los Angeles County Metropolitan Transportation Authority website. Go to the website, head to “Help” and “Contacts” and follow the prompts. You can expect a response within 2 to 3 working days. For concerns where an immediate response is required, please don’t send the authority an email. It's recommended that you call the customer service team.

You can write a detailed letter about your concerns to the company anytime and add documents if applicable. The letter should be mailed to the Los Angeles County Metropolitan Transportation Authority address. The corporate office address is Los Angeles County Metropolitan Transportation Authority, One Gateway Plaza, Los Angeles, CA 90012-2952, United States.

The hours of operation of the Los Angeles County Metropolitan Transportation Authority vary from one department to the other. For your convenience, we list the business hours of some of the departments but check on the website for the specific department you wish to contact. The metro transit department’s hours are Monday through Friday, from 5 am to 9 pm, and Saturday and Sunday, from 6 am to 6 pm. TAP customer service is available between 8 am and 4:30 pm, Monday through Friday. The TAP reduced fare office is open from 8 am to 4 pm Monday through Friday. You’ll find the lost and found department open Monday through Saturday from 9 am until 5 pm.

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Contact Information

Los Angeles County Metropolitan Transportation Authority Website:

Los Angeles County Metropolitan Transportation Authority Help Center:

Corporate Office Address:

Los Angeles County Metropolitan Transportation Authority
One Gateway Plaza
Los Angeles, California 90012-2952
United States

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