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2.0

7 months ago I ordered the 6 camera system for my home. It arrived and it was professional installed.

The system Worked good until a month ago when the night vision went out on three of the cameras then one camera went completely out. I called customer service, stayed on hold for 45 minutes the first time and left my number for a call back. 7 days later I received a call back from a female agent that was very difficult to understand, I was then transferred to warranty, 65 minutes more on hold then another agent that was extremely difficult to understand. When he directed me to unplug the camera that had stopped working and re plug it into another plug I did that and it still didn't work.

He then ask if I wanted to buy a new cable. Ha ha. I was then asked to go out to my camera and hold my hand in front of my camera that had lost the night vision to see if I could see any red glo, I could not. Then was asked to switch out my cameras attached to my house to further trouble shoot for him.

I could not physically climb in my attic and perform this task and was told I would haft to to troubleshoot the system for him. That's when I lost it and expressed my opinion of the shabby, cheaply made cameras that I had been sold.

PLEASE DO NOT WASTE YOUR MONEY ON A LOREX CAMERA SYSTEM! MY CAMERAS ONLY LAST 7 MONTHS AND AND CUSTOMER SERVICE WAS THE WORST THAT I HAVE EVER EXPERIENCED?

Reason of review: Poor customer service.

Monetary Loss: $395.

Preferred solution: The 4 bad cameras replaced because they are still under warranty. The customer service guy asked me to perform work that I was physically unable to do. Thought I was buying a great camera system for my house and my family's protection. Didn't happen..

Lorex Cons: Horrible customer service.

Location: Chattanooga, Tennessee

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