Lord And Taylor - Worst customer service for online orders in the industry

2 of 273 Lord And Taylor reviews

On two separate occasions I ordered merchandise as gifts.Both times ordered and paid for gift boxes.

First time, gift box not included. After multiple calls to customer service, never could get a box sent. It took 2 weeks for my credit card to be refunded. They have to create a case, first, I was told.

Unfortunately I assumed first time was a fluke. Ordered another gift box with merchandise. No gift box arrived again. Same mess all over again...

took several calls and even a supervisor could not figure out a way to get me a gift box. This last order? Still haven't received a refund.

Last time I order from Lord and Taylor.Ever.

This review is a subjective opinion of a user.
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Value for money
Advertised vs Delivered
Product or Service Quality
Price Affordability
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Delivery Service
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Awful customer service
    • Online service
    • Gift boxes are impossible to recieve

Reason of review:
Poor customer service
Preferred solution:
This company has a serious customer service problem. Gift boxes should not be this hard.
Product or service
Lord And Taylor Online Order
Review category
Footwear and Clothing
review #1009870
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2 of 273 Lord And Taylor reviews

Feb 17 #1289818 New York, New York, United States

Lord And Taylor verified representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further. We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!

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