Lord And Taylor - Worst customer service for online orders in the industry
On two separate occasions I ordered merchandise as gifts.Both times ordered and paid for gift boxes.
First time, gift box not included. After multiple calls to customer service, never could get a box sent. It took 2 weeks for my credit card to be refunded. They have to create a case, first, I was told.
Unfortunately I assumed first time was a fluke. Ordered another gift box with merchandise. No gift box arrived again. Same mess all over again...
took several calls and even a supervisor could not figure out a way to get me a gift box. This last order? Still haven't received a refund.
Last time I order from Lord and Taylor.Ever.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Value for money|
|Advertised vs Delivered|
|Product or Service Quality|
|Discounts and Special Offers|
|Diversity of Products or Services|
What I liked
What I disliked
- Awful customer service
- Online service
- Gift boxes are impossible to recieve
- Reason of review:
- Poor customer service
- Preferred solution:
- This company has a serious customer service problem. Gift boxes should not be this hard.
- Product or service
- Lord And Taylor Online Order
- Review category
- Footwear and Clothing