Batavia, New York
2 comments
100% full Not resolved

Lord & Taylor had been my favorite department store since the 1960s until October.After sending the wrong item TWICE, they now say they never received the second return and cannot refund my money.

This is after Ashley in customer service ASSURED me on the phone that the complimentary return postage labels emailed me and USPS pick-up she ordered would be the end of my troubles. She was only half right. The first refund came through weeks after the transaction, but it did come through. The second return -- with THEIR mailing label and THEIR pick-up order -- just evaporated.

(See photograph of copies of both complimentary mailing labels and post office pick-up confirmation.) After unreturned emails (in spite of automated responses assuring me I would get a reply within 48 hours), "There's nothing I can do," Jofenna in customer service told me on the phone today. Well, there's something I can do: I have cut up my Lord & Taylor credit card, posted my displeasure on Facebook and Twitter, and turned over the issue to American Express (because, thankfully, I put both purchases on THAT credit card).

My advice: Find another favorite department store.Lord & Taylor no longer deserves consumers' support or trust.

Review about: Return Policy.

I didn't like: Anything about customer service.

Review #564761 is a subjective opinion of a user.

1.0
Delivery Service
Customer service
Website
Warranty
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $13
Preferred solution Full refund

Had an Experience with Lord And Taylor?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LTCustomerRelations
#969875
Lord And Taylor Verified Representative

Thank you for your feedback. We truly appreciate you expressing your comments and concerns about your shopping experience with us. We value your patronage and hope that we can restore your faith in our company in the future. Please contact us at simon@hbc.com to resolve your matter.
Anonymous
to HBCSimon Batavia, New York, United States #970223
SERIOUSLY?

You May Also Like

"I purchased a Gucci bag through bag barrow or steal. the price was about $2000 listed at around $850 which as 30% discount. When I received the bag I..." Read more
"Way off! Using for an army ball but this just looks too cheap for a formal ball! Too big and fitting sucks!! Waste of $40!!!!! ..." Read more
"Fasionmia.com amazing! you can trust. they sale all type of fashion dress. and very reasonable prices, Some Item is very cheap ,you can not believe. First time i ordered clothes..." Read more
"I bought a dress from this company and received it on Wednesday (11/5/14) as soon as I opened the package and held it up, I knew something was wrong. ..." Read more
"Dear Sir/MA We are international financier, trust Consultant of worldwide development prime lending's.We are Specialist of funds, loans, bank guarantees. We are working with large lending's affiliated to a corporate..." Read more
"First of all me and my husband went to Burger King because obviously we was Hungary after a LONG day. So we go to the Drive thru, first thing she..." Read more
"Service Transport, Inc. truck driver Bo Thompson has defrauded people as he drive his semi-truck freightliner from state to state town to town in America. He drives under the influence..." Read more
"I've been having severe stability issues, dropped connections, speeds at 10% of promised or less for months. I've gone the through the trouble shooting process with the very cordial techs..." Read more