Lord And Taylor - Terrible company

10 of 273 Lord And Taylor reviews

They incorrectly advertised the size as a woman's and sent a children's pajama set.The return cost almost 10 dollars.

That's how they make money. They screw up the order and over charge for returns. They don't tell you their shipping label will cost you half of the purchase price. This is the worst company ever.

It needs to close its doors. We don't need another company fleecing American citizens. If a company makes the mistake the customer shouldn't have to bear the burden to correct it.

Sending a children's size 6-7 is not a women's small size 6-7.It makes me wonder if their employees can read?

This review is a subjective opinion of a user.
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More Review Details

Website
Customer service
Advertised vs Delivered
Warranty
Exchange, Refund and Cancellation Policy
Location
Value for money
Product or Service Quality
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Delivery Service
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  • What I liked
      No items
  • What I disliked
    • Store experience
    • Onliune experience
    • Awful customer service
    • Deceptive pricing online
    • Return policy and mislabeling advertised item sizing

Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution:
Full refund
Monetary loss:
$10
Product or service
Review category
Footwear and Clothing
review #989220
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10 of 273 Lord And Taylor reviews
LTCustomerRelations

Jan 11 #1269330 New York, New York, United States

Lord And Taylor verified representative

Thank you for getting in touch with us! We're so sorry to hear about this. We’d like to help make this right. Please contact us at ltstorecorpissues@hbc.com with details so that we may assist further. We look forward to hearing from you so that we may turn this experience around. Thank you and have a great day!

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