Ordered a leather jacket from your online site in a medium received a e-mail that was sending me a x small.Called your customer service department as soon as I Saw the e-mail was told that I couldn't cancel it even though it was not processing yet it had been just released.
So now I've paid $9.95 for shipping for a size I didn't order and have to waste my time and gas when it arrives to return it. Absolutely not acceptable to me as a customer. Will never buy anything on this site again.
Will spread the word to family and friends about this site and what happened to me.Lord and Taylor should treat there customers better than this.
More Review Details
|Value for money|
|Discounts and Special Offers|
|Product or Service Quality|
What I liked
What I disliked
- Horrible customer service
- Reason of review:
- Order processing issue
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Leather Jacket
- Review category
- Footwear and Clothing
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