Rochester, New York
1 comment
100% full Not resolved

Ordered a leather jacket from your online site in a medium received a e-mail that was sending me a x small.Called your customer service department as soon as I Saw the e-mail was told that I couldn't cancel it even though it was not processing yet it had been just released.

So now I've paid $9.95 for shipping for a size I didn't order and have to waste my time and gas when it arrives to return it. Absolutely not acceptable to me as a customer. Will never buy anything on this site again.

Will spread the word to family and friends about this site and what happened to me.Lord and Taylor should treat there customers better than this.

Review about: Leather Jacket.

I didn't like: Horrible customer service.

Review #722797 is a subjective opinion of a user.

3.5
Discounts and Special Offers
Product or Service Quality
Value for money
Delivery Service
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Order processing issue / $70
Preferred solution Full refund

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Lord And Taylor Verified Representative
Hello,
Please email me at jonathan_harter@lordandtaylor.com and we can discuss your experience and how we can help.
Thank you.

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