Customer Service Inadequate, Lord and Taylor Does Not Stand Behind Their Merchandise!
Purchased a gown for my daughter's wedding and within an hour of donning the dress, the photographer pointed out the fact that a rhinestone had fallen out along the front neckline & was evident in the family photos he had taken. Luckily I had a matching jacket that would just cover the missing stone, but that also meant I needed to keep the jacket on during an 80 degree mid-June event! Called customer service to inquire about a price adjustment, since I HAD worn the dress & didn't feel it would be fair to ask for a total refund.
Representative questioned if the dress came with extra stones & I explained that it did not as the stones were on a strip that was sewn into the neckline, not single stones.
Bottom line is I was offered 20% adjustment to put towards a repair, which is woefully inadequate. I'd love to ask a seamstress to open the neckline, remove strip of stones & replace for $30!
As it stands now, the dress is not wearable. I will be pursuing this further.
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Product or service
- Alex Evenings Gown
- Review category
- Footwear and Clothing