Longs Jewelers Phone Numbers and Emails

Toll-Free Number:

  • (877) 845-6647

Customer Service:

  • (617) 426-7000
    Boston, Massachusetts
  • (617) 426-8500
    Boston, Massachusetts
  • (781) 356-5300
    Braintree, Massachusetts
  • (781) 272-5400
    Burlington, Massachusetts
  • (603) 891-2000
    Nashua, New Hampshire
  • (978) 531-6900
    Peabody, Massachusetts


  • (781) 262-5841

Longs Jewelers Emails:

Customer Service
Boston, Massachusetts, Boston, Massachusetts, Braintree, Massachusetts, Burlington, Massachusetts, Nashua, New Hampshire, Peabody, Massachusetts
General Info
Jobs/ Career
Marketing Inquiries
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Longs Jewelers Contact Information

Longs Jewelers Website:

Longs Jewelers Help Center:

Corporate Office Address:

Long’s Jewelers, LTD
60A South Ave.
Burlington, Massachusetts 01803
United States

Other Info (opening hours):

Other Locations:

35 Cross St,


Massachusetts 01960,

United States

323 Daniel Webster Highway,


New Hampshire 03060,

United States

South Shore Plaza, 250 Granite Street,


Massachusetts 02184,

United States



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Longs Jewelers Return Policy
Company's policy lasts 30 days. If 30 days have gone by since The User's purchase, unfortunately Website can't offer The Client a refund or exchange. To be eligible for a return, The Client's item must be unused and in the same condition that The Client of Longs Jewelers received it. It must also be in the original packaging. All refunds and exchanges must be accompanied by a Sales Slip. Merchandise much in original condition and packaging. Worn, adjusted or damaged product cannot be refunded or exchanged. Timepieces must have all protective stickers in place. No refunds will be issued on Special Orders, or merchandise that has been engraved, sized or otherwise altered. This includes sizing of any timepieces. To complete The User's return, The Company require a receipt or proof of purchase. Once The User's return is received and inspected, www.longsjewelers.com will send The Client an email to notify The Client of Longs Jewelers that The Company have received The Customer's returned item.
To read more: https://www.longsjewelers.com/pages/return-policy
Longs Jewelers Terms of Service
This website is operated by Longs Jewelers. Throughout the site, the terms The Company, The Company and Company's refer to Longs Jewelers. Longs Jewelers offers this website, including all information, tools and services available from this site to The User of Website the user, conditioned upon The Client's acceptance of all terms, conditions, policies and notices stated here. By visiting Longs Jewelers's' site and/or purchasing something from The Company The User of company services engage in Company's "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using Company's website.
To read more: https://www.longsjewelers.com/pages/terms-of-service
Longs Jewelers Privacy Policy
When The Client of Longs Jewelers purchase something from Longs Jewelers's' store, as part of the buying and selling process, www.longsjewelers.com collect the personal information The User of company services give Website such as The Customer's name, address and email address. When The User of company services browse Longs Jewelers's' store, Longs Jewelers also automatically receive The Customer's computer's internet protocol (IP) address in order to provide The Company with information that helps www.longsjewelers.com learn about The User's browser and operating system. Email marketing (if applicable): With The Client's permission, www.longsjewelers.com may send The Client emails about Longs Jewelers's' store, new products and other updates. When The User of Website provide www.longsjewelers.com with personal information to complete a transaction, verify The User's credit card, place an order, arrange for a delivery or return a purchase, Website imply that The Client consent to Company's collecting it and using it for that specific reason only. If Longs Jewelers ask for The Client's personal information for a secondary reason, like marketing, Website will either ask The Customer directly for The Customer's expressed consent, or provide The User of company services with an opportunity to say no.
To read more: https://www.longsjewelers.com/pages/privacy-policy
Longs Jewelers FAQ
Here, The Client of Longs Jewelersll find a list of Company's visitors' most popular questions and Longs Jewelers's' answers. For larger orders, Longs Jewelers are committed to protecting Longs Jewelers's' customers against fraud so as a security precaution, www.longsjewelers.com will only ship items to the proper billing address. A: If an item is listed on this website, it is almost certainly in stock. However, The Company also make these products available in Longs Jewelers's' Long's stores and there is a small chance that an item sells in one of Company's stores and isn't removed from the website immediately. In the unlikely event that www.longsjewelers.com are unable to make an item available to The Client of Longs Jewelers after The User of Website ordered it through this website, The Company will notify The Client within the next business day and Website will ensure that The Customer's credit card is not charged. A: Many of Longs Jewelers's' items are in stock and will be shipped within two business days.
To read more: https://www.longsjewelers.com/pages/faq
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