Long Island Rail Road Phone Numbers and Emails

Customer Service Number:

  • (718) 217-5477
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Contact Information

Corporate Office Address:

Long Island Rail Road
Jamaica Station
Jamaica, New York 11435
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:30 AM - 5 PM

More contact details

Long Island Rail Road Rating Based on 5 Reviews

Rating details

2.5
more details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Rating stats

Rating trend

How Good is Long Island Rail Road's Customer Service?

Joselle Uny
Joselle Uny
Feels Disappointed | Mar 16, 2023

He told me I needed to fill out a web form because he could not deal with my complaint.

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Dawnetta Kob
Dawnetta Kob
Feels Satisfied | Mar 09, 2023

Useful

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Messiah Edu
Messiah Edu
Feels Disappointed | Dec 15, 2022

Not great

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Summary of Long Island Rail Road Customer Service Calls

94 TOTAL
CALLS
03:46 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Long Island Rail Road?

Request for Information Question:

  • “To find out if I can bring a dog on the train in a cage”
  • “Need information regarding children tickets”
  • “Question about property damage”

Product/ Service Question:

  • “Connecting train saw us pull in and left anyway”
  • “I cannot buy tickets on my phone it is giving me an error of 111”
  • “Why are you doing trackwork on Jewish New Year when customers need the trains to be running?”

Payments and Charges Question:

  • “Student discount”
  • “Charge for a ticket I didn't get”
  • “Veterans get a discount”

Refund Question:

  • “Ticket refund”

Employment Question:

  • “Job information”
  • “Pay off a ticket”

Shipping and Delivery Question:

  • “Lost items”

Cards Question:

  • “Weeky ticket machine in Island Park will not take card payment”
  • “I left my bank card at the ticket counter at Jamaica station”

Staff Question:

  • “No train service”

Account Question:

  • “My Device is locked can't see my account”

Other Question:

  • “Ticket machine”
  • “Information”
  • “Lost my back pack”

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