Contact Long Island Rail Road Customer Service
Long Island Rail Road Phone Numbers and Emails
Customer Service Number:
-
(718) 217-5477
Contact Information
Corporate Office Address:
Long Island Rail Road
Jamaica Station
Jamaica,
New York
11435
United States
Other Info (opening hours):
Hours:
Monday - Friday: 7:30 AM - 5 PM
How Good is Long Island Rail Road's Customer Service?
Summary of Long Island Rail Road Customer Service Calls
94
TOTAL
CALLS
CALLS
03:46
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Long Island Rail Road?
Request for Information Question:
- “To find out if I can bring a dog on the train in a cage”
- “Need information regarding children tickets”
- “Question about property damage”
Product/ Service Question:
- “Connecting train saw us pull in and left anyway”
- “I cannot buy tickets on my phone it is giving me an error of 111”
- “Why are you doing trackwork on Jewish New Year when customers need the trains to be running?”
Payments and Charges Question:
- “Student discount”
- “Charge for a ticket I didn't get”
- “Veterans get a discount”
Refund Question:
- “Ticket refund”
Employment Question:
- “Job information”
- “Pay off a ticket”
Shipping and Delivery Question:
- “Lost items”
Cards Question:
- “Weeky ticket machine in Island Park will not take card payment”
- “I left my bank card at the ticket counter at Jamaica station”
Staff Question:
- “No train service”
Account Question:
- “My Device is locked can't see my account”
Other Question:
- “Ticket machine”
- “Information”
- “Lost my back pack”
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Long Island Rail Road