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Contact Long Island Rail Road Customer Service

How to Reach a Person at Long Island Rail Road

Verified Contact Information

Customer Service Number:

  • 1-718-217-5477
Call Now

Long Island Rail Road Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Long Island Rail Road Phone Number
1 (718) 217-5477
Average Hold Time
00:01:28
Average Calls duration
3 minutes
Long Island Rail Road Live Agent Availability
17% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Long Island Rail Road Customer Service Rating
4 out of 5
View full overview

How to Contact Long Island Rail Road?

Most Popular Number:

(718) 217-5477
Total calls: 109 Issues resolved: 4 Last call: Jul 6, 2026

There is only one Long Island Rail Road phone number. To contact Long Island Rail Road customer service, call 1-718-217-5477. The agent answering your call will transfer your call to someone who can assist you. You can contact customer service to report a problem, get help with an issue, make suggestions for the team to improve, or offer commendations for our employees. Your report will go directly to the department that can help. Please provide customer service with the number of your subway car, bus, or train car to help the team resolve your issue.

There is no Long Island Rail Road email address to contact the team. You can call or visit its office. You are also welcome to mail a detailed letter about your concern to customer service. Information about the company and other tips are also available on the website in the FAQ section.

If you have an issue you want to follow up on with headquarters, you can request an appointment with a representative at the company’s corporate office during office hours. The Long Island Rail Road headquarters address is Long Island Rail Road, Jamaica Station, Jamaica, New York 11435, United States. You can mail them a letter if you cannot visit the office. The street address is also the mailing address. Remember, you will not receive an immediate answer when you mail a letter. Urgent matters should be reported by calling customer service.

There is no official Long Island Rail Road customer service hours. Customer service is available 24/7 to help customers plan their trips, answer their questions, and address any issues they have. However, the recommended time to speak to an agent is between 7:30 AM and 5 PM, Monday through Friday.

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Contact Information

Corporate Office Address:

Long Island Rail Road
Jamaica Station
Jamaica, New York 11435
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:30 AM - 5 PM

More contact details

Summary of Long Island Rail Road Customer Service Calls

109 TOTAL
CALLS
02:51 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Long Island Rail Road?

Request for Information Question:

  • “Need to speak to someone”
  • “Find out what is non peak hrs for senior”
  • “Retired need to speak to a representative about my tax form”

Product/ Service Question:

  • “Connecting train saw us pull in and left anyway”
  • “I cannot buy tickets on my phone it is giving me an error of 111”
  • “Complaint”

Payments and Charges Question:

  • “Reimbursement claim”
  • “Student discount”
  • “Charge for a ticket I didn't get”

Refund Question:

  • “Ticket refund”

Account Question:

  • “Report a Suspicious activity”
  • “My Device is locked can't see my account”

Employment Question:

  • “Job information”
  • “Pay off a ticket”

Shipping and Delivery Question:

  • “Lost items”

Cards Question:

  • “Weeky ticket machine in Island Park will not take card payment”
  • “I left my bank card at the ticket counter at Jamaica station”

Website/ Application Question:

  • “I opened my tickets on the app & did not go on the train yet”

Return/ Replace Question:

  • “Jamaica to GCT Track was changed 2 minutes before departure.”

Staff Question:

  • “No train service”

Other Question:

  • “I need directions from grand central station to 15 plandome, ny”
  • “I need directions from grand central station to 15 Cross rd plandome, ny”
  • “Deplorable conditions at bayshore station”

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