Contact London Zoo Customer Service

Like the official helplines, multiple London Zoo emails are available for different purposes. Clients with relevant inquiries can consult the education team by writing to learning@zsl.org. For sharing lodging experiences, email experienceenquiries@zsl.org during working hours. Those with gift shop inquiries can reach the respective agent at shop@zsl.org. To submit membership questions, consult the London Zoo customer service at membership@zsl.org. Those with safeguarding queries can connect with the relevant agent via email at safeguarding@zsl.org. For questions about venue hires, contact venuehire@zsl.org. Those seeking to relay their complaints and feedback can share their thoughts via feedback@zsl.org. Lastly, communityengagement@zsl.org is the London Zoo contact email for assistance with accessibility concerns.

London Zoo’s address for its head office, Zoological Society of London, is: Outer Circle, Regent's Park, London, England NW1 4RY, United Kingdom. Consulting this address directly is recommended for assistance with issues that are too complex to resolve online. However, that is not the only method for assistance with critical concerns. Users can also relay such problems and complaints via mail to the headquarters for effective assistance without any security risks.

The company offices open daily at 10:00 AM except on Christmas Day. However, the London Zoo's hours of operation vary by season. From 2nd September to 24th October, the closing time for the company offices is 5:00 PM, with last entry at 4:00 PM. Meanwhile, the London Zoo offices remain open till 4:00 PM, with last entry at 3:00 PM from 25th October to 13th February.

Clients can find several options for assistance, such as the official helplines, emails, and contact request forms on the London Zoo website. To access these, they can go to the Contact Us page and click the option most relevant to their concern. For instance, those consulting for membership inquiries can click the respective option and submit their request via form to the relevant department. For general issues and inquiries, browse the self-service resources available at the bottom of the Contact Us page.