Two customer service helplines are available for all general purposes. The first is the Loloi Rugs phone number (972) 585-5703, available for product inquiries, order status or tracking, returns, exchanges, and trade account support. Those consulting for custom rug orders, billing payment issues, product care, or warranty claims can call Loloi Rugs' customer service number at (972) 385-6060. Calling during business hours is essential for quick responses.
Users can contact different departments at the Loloi Rugs headquarters via the following three email addresses. For assistance with minor queries or concerns, contact the customer care team at customerservice@loloirugs.com. Those seeking to contact the department for accounting or billing can write to ar@loloirugs.com. Lastly, info@loloirugs.com is the email address to request general information about the company. Clients expecting quick and focused responses must choose the email that is relevant to the category of their issue.
Loloi, Inc. is located at 4501 Spring Valley Rd., Dallas, Texas 75244, United States. Customers can visit this address to consult with experts when facing a critical issue or concern. It will be beneficial if they confirm the operational hours and book an appointment before arrival. Those who are unable to visit but reluctant to discuss their issues online can send a letter to the Loloi Rugs address for secure communication.
While the timings for online consultations may be flexible, Loloi Rugs customer service provides in-person assistance only between 8:00 AM and 6:00 PM CST, Monday through Friday. It is also recommended to call the agent during these hours to ensure a quick response. In contrast, the resources for self-assistance are available 24/7.
Users seeking to consult the customer care team via the Loloi Rugs website can send a direct message to the agents by completing an online form. This feature is available on the Contact page and requires several details, including the client's name, email address, phone number, location information, type of inquiry, and company name (if applicable). In addition to this form, the Contact Us page features the company's official helpline, office address, and links to follow it on Instagram, TikTok, YouTube, and Pinterest. Users with minor queries can also explore the FAQs section to find their answer without assistance from Loloi Rugs customer service.
