Logitech G710+ Warranty not honored due to "unauthorized reseller from Amazon."
This is regarding Order #106-5418742-6535460, a Logitech G710+ Mechanical Gaming Keyboard I purchased from amazon.com, the store Outlet Digital.
In short, Logitech will not honor the three-year warranty of this product because I "purchased it from unauthorized reseller from Amazon."
BACKGROUND: The Logitech G710+, being a mechanical keyboard, is supposed to have a long product lifespan, yet key-caps keep breaking off this keyboard. So far I've lost my H-key, My G2 programmable key, My Left-CTRL key and my Number-pad 4 / Left-arrow key. I have contacted Logitech about acquiring or even purchasing replacement key-caps for these keys. Logitech replied that replacement key-caps were unavailable and that my only recourse was to have the keyboard replaced entirely via the warranty. The serial number was marked out (not mentioned in the item listing which claimed "used -- like new") and I had to go through considerable process to get Logitech to take my claim seriously.
I could see Logitech denying the warranty because the keyboard was a refurb (sold to me as "like new", and yet...) but "unauthorized reseller" raises the question of who qualifies as an "authorized reseller". Amazon customers cannot trust Amazon affiliates regarding large ticket items (large ticket for me -- replacement of this keyboard would be a financial hardship) given that parameters of warranties seem to be contingent on whether or not a reseller is "authorized". I suppose one could check before completing any purchase, but this level of vigilance is rather severe for a typical customer.
Had I known that purchasing the product from an Amazon affiliate would invalidate the warranty, I wouldn't have made the purchase. Had I known the keyboard would continue to fall apart after the first key, I wouldn't have made the purchase.
A similar claim regarding failing key-caps can be found here: http://forums.logitech.com/t5/G-Series-Gaming-Keyboards/G710-broken-keys-from-normal-use-plastic-tops-Where-to-get/td-p/1075449
I found a third party that sells keycaps that are suitable, though I'd have to spend $50 on a full set if I were to attempt to replace them with the proper keys (my H doesn't look like an H anymore). Still, I do not intend on trusting Logitech with large-ticket purchases in the future, considering their warranty policy allows them to arbitrarily refuse a warranty.
More Review Details
- Reason of review:
- Damaged or defective
- Preferred solution:
- Honor my warranty and replace the keyboard; or provide me with a set of non-brittle keycaps.
- Monetary loss:
- Product or service
- Gaming Keyboard
- Review category
- Gadgets and Accessories