Not resolved

Returned a car to Loc Auto in Rome.After 10 minutes of detailed scrutiny they claimed Id made a credit card size scuff on the wheel arch (i have the photo).

They even said if I didn't sign the form they would 'charge me extra for the work'. I signed the form but insisted that I wanted them to acknowledge that I disputed it. The Manager said she was not allowed to sign anything. Eventually I had to get my flight.

3 weeks later they took 580 euros from my pre-paid credit card.

To make it even worse I paid £50 extra for excess insurance but I didn't pay the extra extra waiver (something called super waiver) which covers alloy wheels.Ive been completely scammed, ive taken it up with Auto Europe and they said it will take 45 days for loc auto to get back to them !!

Review #873292 is a subjective opinion of a user.

1.0
Value for money
Price Affordability
Reliability
Billing Practices
Diversity of Products or Services
Product or Service Quality
Additional Services
Discounts and Special Offers
Website
Insurance Quality
Customer service
Additional Fees
Location
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss outrageous scam / $650
Preferred solution Full refund

Had an Experience with Locautorent?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like