LLL Reptile Supply - Order issues
I ordered needed items on the website. Two days later, I am told that my items were out of stock, so now instead of waiting 3-5 days for delivery I now will need to wait 3-5 weeks.
They took my money quickly. Now, I cannot even get a hold of anyone to refund my money (since they did not uphold their end of the contract-having my order in stock at time of purchase). I work until 6pm and there should be a customer service agent available to assist with these problems.
If you do not have the item in stock, then be upfront with your customers! I will never shop from this pace again, as you cannot be trusted.
User's recommendation: Don't count on their estimation of availability of items.
Monetary Loss: $24.
Preferred solution: Full refund.
Location: Joliet, Illinois
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