New Reviewer

I ordered needed items on the website. Two days later, I am told that my items were out of stock, so now instead of waiting 3-5 days for delivery I now will need to wait 3-5 weeks.

They took my money quickly. Now, I cannot even get a hold of anyone to refund my money (since they did not uphold their end of the contract-having my order in stock at time of purchase). I work until 6pm and there should be a customer service agent available to assist with these problems.

If you do not have the item in stock, then be upfront with your customers! I will never shop from this pace again, as you cannot be trusted.

User's recommendation: Don't count on their estimation of availability of items.

Monetary Loss: $24.

Preferred solution: Full refund.

Location: Joliet, Illinois

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